In the 2020, new CFPB obtained 1054 complaints facing SPS. SPS ranked Amount thirty six among the monetary organizations for the most grievances.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Issue Facts:

Complete Issue:The mortgage team refuses to send me personally my statements when you look at the a beneficial punctual fashion. I didn’t found my personal declaration until 5 days prior to my fee is born.

Ailment Details:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. http://paydayloancolorado.net/gardner At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Criticism Info:

Complete Ailment:In my own case of bankruptcy in 2011 my loans is never reaffirmed by my financial on my mortgage of the my lender XXXX XXXX which following transferred which loan so you’re able to SPS Maintenance with this action nothing of my personal payment record try become recorded to my domestic loan for the past eight decades really loan providers cannot actually recognize myself because does not show that I actually have a house financing Thus it’s got caused it to be hopeless for my situation to refinance otherwise score a different type of mortgage having a reduced attention rates apart from the one that is being available with my personal upkeep company currently for this reason im inside able to availableness my security it has been taking place consistently

Company effect:

Our team reached it complaint regarding personal archives of one’s User Economic Defense Agency (CFPB). You could potentially file your own complaint into the CFPB here.